Address
304 North Cardinal
St. Dorchester Center, MA 02124
Work Hours
Monday to Friday: 7AM - 7PM
Weekend: 10AM - 5PM
Refund & Cancellation Policy
No Refund Policy
Lamvora Group operates a strict No Refund Policy on all products. Due to the nature of our liquid detergent and fabric care products, which are consumable hygiene goods, we are unable to accept returns or issue refunds once the product has been delivered to the customer.
This policy is in place to maintain the highest hygiene and quality standards for all our customers. Once a product leaves our warehouse and is delivered, it cannot be restocked or resold.
🚫 No refunds will be issued for: change of mind, incorrect product ordered by customer, dissatisfaction with fragrance, or incorrect usage of product.
- Products once opened cannot be returned under any circumstances
- Partially used products are not eligible for refund or exchange
- Products purchased during sale or promotional offers are strictly non-refundable
- Digital receipts and invoices are non-refundable
Exceptions — When We Will Help
While our products are non-refundable, Lamvora Group will assist in the following exceptional circumstances only:
- Damaged product received: If the product arrives physically damaged, broken, or leaking due to transit damage, we will send a replacement at no cost. Photographic evidence must be submitted within 24 hours of delivery.
- Wrong product delivered: If we dispatch a different product than what was ordered, we will arrange pickup and send the correct product at our cost.
- Product not delivered: If the order is marked as delivered but not received, we will investigate with our courier partner and resolve within 7 business days.
📸 To raise a complaint for damaged or wrong product — email clear photographs to support@lamvora.com within 24 hours of delivery with your Order ID.
Order Cancellation Policy
Orders can be cancelled only under the following conditions:
- Cancellation requests must be made within 2 hours of placing the order
- Orders that have already been processed and dispatched cannot be cancelled
- To cancel an order, email support@lamvora.com immediately with your Order ID and reason
- If cancellation is approved before dispatch, a full refund will be processed to your original payment method within 5–7 business days
| Order Status | Cancellation Possible? |
|---|---|
| Order Placed — Pending | ✅ Yes — within 2 hours |
| Order Confirmed — Processing | ⚠️ Contact support immediately |
| Order Dispatched | ❌ Not possible |
| Order Delivered | ❌ Not possible |
Refund Processing (Where Applicable)
In the rare approved cases where a refund is issued (wrong product, damaged product), the refund will be processed as follows:
- Refund will be credited to the original payment method only
- Credit card / debit card refunds: 5–7 business days
- UPI / wallet refunds: 2–3 business days
- Net banking refunds: 5–7 business days
- Shipping charges are non-refundable
Contact for Refund Queries
For any refund or cancellation queries, please reach out to our customer support team:
- Email: support@lamvora.com
- Phone: +91 9113422120
- Support Hours: Monday to Saturday — 10:00 AM to 6:00 PM IST
- Address: Lamvora Group, Bandra Kurla Complex, Bandra (East), Mumbai, Maharashtra — 400051
All queries will be acknowledged within 24 hours and resolved within 5–7 business days.